AgentDesk CRE Support

AgentDesk CRE is a workspace for commercial real estate brokers on iPhone and iPad. For help, email jesse@dsrcommercial.com. Include the app version and a description of the problem. Redact confidential client information and send only what is needed.

Where is my data?

Your workspace records are stored on your device and sync through your private Apple iCloud account when available. The developer does not operate a server that receives your private CRM database. Apple services, external links, sharing, and support communications have separate data flows. See the Privacy Policy.

My records are not syncing

Check your connection, available iCloud storage, and that each device uses the same Apple Account with iCloud enabled for AgentDesk. Reopen AgentDesk. An available iCloud account does not confirm that every change has finished syncing. Keep the device containing your latest records and independent copies available while troubleshooting.

Are exports a backup?

CSV export includes contacts, deals, invoices, payments, activities, and properties. It does not include photos, documents, tours, or tasks and cannot restore the complete workspace. Keep original documents and independent copies of important information. iCloud sync can propagate deletions and is not a complete backup.

How do I delete information?

Use in-app record controls and Trash where available. Supported deals, contacts, and properties in Trash are recoverable for 30 days unless permanently deleted sooner; expired records are purged when the app next runs. Removing the app alone may leave iCloud data, device backups, calendar events, and exported files. Review Apple's iCloud storage controls and any copies in other apps. The developer cannot remotely erase a private database it does not hold.

How do I cancel AgentDesk Pro?

Open Apple Account Settings > Subscriptions > AgentDesk. To avoid an unwanted trial renewal, cancel at least 24 hours before the trial ends. Deleting the app or its data does not cancel billing. Use Restore Purchases with the purchasing Apple Account to restore eligible access. Refund requests are handled by Apple, subject to applicable law. Apple's cancellation instructions.

Can I rely on calculations and reminders?

Verify calculations, invoice totals, lease dates, and notice requirements against executed agreements. Keep independent deadline records. Notifications depend on permissions and device settings and may be delayed or unavailable. A reminder does not deliver contractual notice.

Privacy or security concerns

Email the address above. Describe the concern without including passwords, payment-card details, or unnecessary client documents.